01Who we are

SaaZone Kenya sells genuine timepieces online and from our showroom at Our Mall, Magadi Road, Nairobi. This policy explains what personal information we collect when you use saazone.com, why we collect it, and the choices you have.

02Information we collect

We only collect what we need to serve you:

Contact details you give us: your name, phone number, email address and delivery location when you place an order, book a private viewing, request a timepiece or send an enquiry.
Order details: the timepieces you buy, the amount paid and your chosen payment and delivery option.
Payment confirmation: when you pay by M-Pesa we receive the transaction reference, the paying phone number and the amount from Safaricom. We never see or store your M-Pesa PIN.
Messages: the content of enquiries you send us by form, WhatsApp, email or phone.
Technical information: your device type and browser, and the pages you visit, where you have allowed analytics cookies.

03How we use it

To process and deliver your order, and to confirm it with you on WhatsApp or email.
To respond to enquiries, requests and appointment bookings.
To honour your warranty and provide battery and care services.
To keep the website secure and improve how it works.
To contact you about an order or a timepiece you asked us to find. We do not send marketing messages unless you ask us to.

04Cookies and similar storage

Essential storage keeps your cart, your cookie choice and your form progress on your own device. It is needed for the site to work and is not used to track you.

Optional analytics cookies help us understand which pages are useful. They are only set if you choose "Accept all" on the cookie notice. You can change your mind at any time by clearing your browser storage, after which the notice will appear again.

Embedded content such as YouTube videos and Google Maps may set their own cookies when you choose to play or open them.

05Who we share it with

We never sell your information. We share it only with the people who help us complete your order:

Safaricom M-Pesa, to process payments you initiate.
Courier partners, who receive your name, phone number and delivery location to deliver your timepiece.
Our website hosting provider, which stores the site and its order records securely.
Authorities, only where the law requires it.

06How long we keep it

Order records are kept for as long as needed to honour your warranty and meet our accounting obligations in Kenya. Enquiry messages are deleted once the matter is closed, unless they relate to an order. You can ask us to delete your details at any time, and we will do so unless we are required to keep them.

07Your rights

Under the Kenya Data Protection Act, 2019, you have the right to ask what information we hold about you, to have it corrected or deleted, and to object to how it is used. To exercise any of these rights, message us on WhatsApp or email info@saazone.com and we will respond promptly.

08Security

Order information is stored on a secured server, access is limited to the SaaZone team, and all pages of the website are served over an encrypted connection. Payments are made directly through Safaricom M-Pesa and we never handle your PIN.

09Changes to this policy

If we change this policy, the new version will be published on this page with an updated date. Significant changes will be highlighted on the website.

Your information, handled with care.