Clear terms, no surprises.

01About these terms

These terms apply when you buy from, enquire with or visit saazone.com and the SaaZone showroom at Our Mall, Magadi Road, Nairobi. By placing an order you agree to them. They are written to be clear and fair, and nothing in them removes the rights you have as a consumer under Kenyan law.

02Products and authenticity

Every timepiece we sell is genuine. We stock Casio, Titan, Seiko, Zinvo and Continental Swiss, and we only list watches we would wear ourselves. Product names, reference numbers, images and specifications on the site are those of the actual watch supplied.

Watches are photographed carefully, but screens differ, so colours and finishes may look slightly different in person. If anything about a watch matters to you, ask us on WhatsApp before you buy and we will send you additional photos.

03Prices and offers

All prices are in Kenyan Shillings and include delivery anywhere in Kenya. The price shown when you place your order is the price you pay. We may change prices and run limited offers from time to time; offers apply only while stock lasts and for the period shown.

In the unlikely event that a price is displayed incorrectly, we will contact you before dispatch and you may cancel for a full refund.

04Ordering and payment

You can pay by M-Pesa at checkout, or pay on arrival when your watch is delivered or collected from the showroom. An order is confirmed once we have messaged you on WhatsApp or email to confirm availability. If a watch is unexpectedly unavailable we will tell you straight away and refund any payment in full.

For M-Pesa payments you will receive a prompt on your phone to enter your PIN. We never ask for your PIN by message or call.

05Delivery and pickup

Delivery is free anywhere in Kenya. We will confirm the expected delivery time with you on WhatsApp when we confirm your order, and share the courier details once your watch is on its way.

You can also collect your watch from the showroom at Our Mall, Magadi Road, Nairobi. We will let you know when it is ready.

Please check your watch when you receive it. If the box or watch arrives damaged, tell us within 24 hours so we can put it right.

06Returns and exchanges

If you change your mind, you can return an unworn watch within 7 days of receiving it, in its original box with all tags, booklets and accessories. Once we receive and inspect it, we will refund you by M-Pesa within a few days.

If a watch arrives faulty or is not what you ordered, we will exchange it or refund you in full, including any courier cost you paid to send it back.

For hygiene and sizing reasons, watches that have been resized or worn cannot be returned unless faulty. This does not affect your warranty rights.

07Warranty

Each watch comes with the warranty stated on its product page, typically one year for Casio and two years on the movement for Titan. The warranty covers manufacturing defects. It does not cover batteries, straps, glass, water damage caused by misuse, or wear and tear.

To make a warranty claim, message us on WhatsApp with your order details and a short description of the problem. We will arrange collection or ask you to bring the watch to the showroom.

08Services

Battery replacement, bracelet resizing and other care services are charged at the prices shown on our Services page. Watches left with us for service are handled with care and returned as agreed. We are not responsible for pre-existing damage pointed out at drop-off.

09Timepiece requests and private viewings

A timepiece request is not a purchase commitment. Availability varies by brand, model and market, and we will give you an honest answer on what we can source and at what price before you decide.

Private viewings are free. We ask only that you let us know if you need to reschedule.

10Using the website

The photographs, text and design on saazone.com belong to SaaZone or are used with permission. You are welcome to share links to our pages, but please do not copy images or content for commercial use without asking.

We do our best to keep the site accurate and available, but we cannot promise it will be free of errors or interruptions at all times.

11Governing law

These terms are governed by the laws of Kenya. If anything goes wrong, talk to us first; most issues are resolved with a quick WhatsApp message. Where that is not possible, the courts of Kenya will have jurisdiction.